Terms of Service

Ilveno Cloud is provided by Ege Bilge, sole proprietor, trading as "Ilveno" ("we", "us"). Contact: [email protected].

"You" means the legal entity that subscribes. These terms cover two distinct products: (a) Ilveno Cloud, the hosted subscription described in sections 2 to 16, and (b) the Ilveno on-premise licence, available to Enterprise customers under a separate written contract and described in section 17.

Your use of the service is also governed by our Privacy Policy at https://ilveno.com/legal/privacy and, for the personal data you put into your workspace, by our Data Processing Addendum at https://ilveno.com/legal/dpa. The Data Processing Addendum forms part of these terms.

Ilveno Cloud is a team workspace — notes, boards, chat, meetings, files and the optional modules you subscribe to — that we operate on your behalf.

Each customer runs on a dedicated, isolated stack: your own application container, your own PostgreSQL database, your own Redis instance, your own file-upload volume, and your own subdomain. There is no shared application database, and no query in the product returns another customer's data, because another customer's data is not in the same database.

Your workspace is reachable over HTTPS at a subdomain we allocate to you in the form yourslug.ilveno.com. We may change the way the service is delivered, provided the change does not materially reduce its core functionality during a paid term.

You are responsible for your users, for the accounts you create inside your workspace, for the content your team puts into it, and for keeping credentials secure. The product supports two-factor authentication; enabling it for your users is your decision.

You are responsible for the lawfulness of the content and personal data you place in the workspace, including having a legal basis for processing it and informing the people concerned.

Ilveno Cloud is sold as a per-seat subscription, billed monthly or annually in EUR, with volume tiers by seat count. Optional modules (for example Helpdesk, HR or External Booking) are priced per seat on top of the base subscription and may be subscribed to separately.

Current prices are published at https://ilveno.com/pricing. Prices are exclusive of VAT and sales tax, which are added at checkout by our merchant of record (section 5).

A seat is a user account that can sign in to your workspace. If your seat count exceeds what you have paid for, you are expected to add seats for the next billing period.

Payments are processed by Polar Software Inc. (polar.sh), which acts as the merchant of record and therefore as the seller of record for your subscription. Polar takes the payment, issues the invoice, calculates and remits VAT and sales tax where applicable, and operates the customer portal where you manage your plan, payment method and invoices.

Card details are entered on Polar's checkout and never reach our systems. We receive from Polar only the subscription state and the customer record needed to provision and entitle your workspace — customer identifier, name, billing email, the product subscribed to, the seat count and the billing period. Polar's own terms and privacy notice apply to the payment relationship.

Because Polar is the seller of record, tax documents and invoices come from Polar, not from us.

New Cloud subscriptions start with a fourteen (14) day free trial. The trial gives you the full service; it is not a reduced edition.

A payment method is required at Polar's checkout to start the trial, but nothing is charged during the trial period. At the end of the trial the subscription converts to a paid subscription automatically, unless you cancel before the trial ends; if you cancel before it ends, you are not charged at all.

One trial per customer. Attempts to obtain repeated trials for the same organisation may be refused.

The subscription renews automatically at the end of each billing period at the then-current price for your seat count, until cancelled.

You may cancel at any time from Polar's customer portal. Cancellation takes effect at the end of the period you have already paid for; the service continues until then and is not renewed afterwards.

We do not refund part-used billing periods, with two exceptions. First, if you are not satisfied you may ask for a full refund of your first payment within fourteen (14) days of that charge. Second, mandatory consumer or statutory law may give you a refund right we cannot exclude. In addition, if we materially breach these terms and do not cure the breach within thirty (30) days of your written notice, you may terminate and receive a pro-rata refund of the unused remainder of the current period.

If a subscription ends — through cancellation, a failed payment or expiry of a trial — your workspace is suspended. Suspension means the application stops: nobody can sign in and the service is unavailable.

Suspension does not delete anything. Your database, your uploaded files and your configuration are retained exactly as they were. Paying or resubscribing restores the workspace with its data intact.

We do not delete a suspended workspace on a timer. It is retained until you ask us to delete it, or until we give you at least thirty (30) days' written notice by email that we intend to delete it — which we would only do for a workspace that has been suspended for a long time. Deletion removes the database and the files and cannot be undone.

You can ask us to export your data at any time while the workspace exists, suspended or not, by writing to [email protected].

You agree not to use the service to:

• Break the law, infringe intellectual-property rights, or process personal data without a lawful basis.
• Store or distribute malware, or material that is unlawful, harassing or abusive.
• Send unsolicited bulk email or use the service as a mail relay for third parties.
• Attack, probe or overload our infrastructure or another customer's workspace, or attempt to access anything outside your own tenant.
• Resell the service, or use it to provide a workspace to unrelated third parties, without a written agreement with us.
• Consume resources in a way that degrades the service for other customers.

If use of your workspace threatens the security, availability or legality of the platform, we may suspend it immediately and tell you why. In every other case we contact you first and give you a reasonable opportunity to fix the problem.

Everything your team puts into the workspace stays yours. We claim no ownership of it and we do not use it to train models, to advertise, or for any purpose other than operating the service for you.

For personal data inside your workspace you are the controller and we are the processor. The terms required by Article 28(3) of the GDPR are set out in our Data Processing Addendum at https://ilveno.com/legal/dpa, which forms part of this agreement.

We access workspace content only where it is necessary to operate the service, to fix a fault, or to comply with a legal obligation — and, for support, on your request.

We operate the service with reasonable skill and care and aim to keep it continuously available, but we do not commit to a specific uptime percentage under these standard terms. We publish no service level agreement here, and you should not infer one.

A contractual availability target, response times, and any service credits are Enterprise matters, agreed in a separate written contract. If you need them, write to [email protected].

We may take the service down for maintenance or to apply security updates. We give advance notice for planned maintenance where practical, and none is possible for an urgent security fix.

Email support is included with an active subscription at [email protected]. It covers use of the product, configuration, billing and bug reports. It does not include consulting, custom development or migration work, which are quoted separately.

We take regular database backups of Cloud workspaces as part of operating the platform, and we restore from them when we need to recover from a failure on our side.

Those backups are an operational measure, not an archive service for you. We do not guarantee a specific backup frequency or retention period under these standard terms, and we do not guarantee point-in-time recovery of content your own users deleted. Use the export function for anything you need to keep independently of us.

Ilveno — the software, the container images, the brand and the documentation — is and remains ours. Your subscription grants you the right to use the service during your subscription term and nothing more. Nothing in these terms transfers any intellectual-property right to you.

If you send us feedback or suggestions we may use them freely, without obligation to you.

We warrant that the service will substantially conform to the description published on https://ilveno.com during your subscription term, and that we will provide it with reasonable skill and care.

Beyond that, the service is provided "as is". To the extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential or special damages, nor for lost profits, lost revenue or lost data, however caused.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to these terms is limited to the fees you paid for the service in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under mandatory law — including fraud, wilful misconduct, and death or personal injury caused by negligence. Your obligation to pay fees due is not subject to this cap.

This agreement runs for as long as you hold an active subscription.

Either party may terminate for material breach if the other party fails to cure it within thirty (30) days of written notice. We may terminate immediately in the case of a serious breach of section 9 (acceptable use).

On termination your right to use the service ends and your workspace is suspended, then handled as described in section 8. Sections 10, 13, 14, 15 and 18 survive termination.

Ilveno is still available to run on your own infrastructure, but only to Enterprise customers under a separate written licence agreement — it is no longer sold self-service.

Under that model you install and operate the software yourself. Your workspace data never reaches us, we have no access to it and no ability to recover it, and backups are your responsibility. We are not a processor of your workspace data in that model, because we never receive it.

What we do process for an on-premise customer is the licence relationship: the licence record, the customer and billing contact, and the periodic licence check-in, which carries the licence identifier, a one-way hash of the deployment URL, the seat count in use, the product version and a nonce — no workspace content, no user names, no email addresses. The check-in can be switched off for air-gapped installations.

Where an Enterprise licence agreement and these terms conflict, the Enterprise agreement prevails. Contact [email protected].

TODO — the governing law and the competent courts must be set by the account owner before this document is published. The previous version of these terms named the laws of the Republic of Türkiye and the courts of Istanbul (Çağlayan); that choice was made for a self-hosted licence sale and has deliberately not been carried over to a hosted subscription sold internationally through a merchant of record, because it affects consumer-protection and jurisdiction analysis differently. Confirm it, or replace it, with legal advice.

Whatever is chosen, it will not deprive you of the protection of mandatory provisions of the law of the country in which you are habitually resident.

We may change these terms. The "Last updated" date at the top of this page always reflects the current version.

We give at least thirty (30) days' notice by email of a material change affecting an active subscription. If you do not accept the change, your remedy is to cancel before it takes effect.

Sales and contracting: [email protected]

Support: [email protected]

Legal, privacy and data protection: [email protected]